Refund policy
Returns Policy:
Alongside our current warranties and product guarantees, you have the right to cancel any purchase made online within 14 days of receiving your goods. You must return your item within 14 days of notifying us of your intention to return your item, and you will receive a refund within 14 days of our returns team receiving the goods back. Unfortunately, we do not cover the cost of shipping in these circumstances.
Please note that any items which have been opened and used may not be eligible for a full refund, a partial refund may be offered to you. The value of the refund is dependent on the condition of the device.
Consumable items such as liquids, coils, and some “disposable” clearomisers cannot be returned if opened due to hygiene reasons. For further information see the product guarantees and warranties.
All refunds will be made to the same payment method used to purchase the product.
Warranties and Product Guarantees:
You may return any product purchased within 14 days from the date of purchase for a full refund. The following terms and conditions apply:
You must have a valid receipt as proof of purchase.
The product must be unopened and un-used, in original packaging with seals unbroken.
All refunds will be made to the same payment method used to purchase the products. Any loyalty points accrued through purchase will thereafter be deducted.
In addition to this we also offer a 7-day Goodwill returns policy on kits purchased in store (i.e. batteries/mods and tanks sold as a “kit”). The following terms and conditions apply:
You must have a valid receipt as proof of purchase.
The kit must be accompanied by its original packaging and contents including charging cables and informational literature, the product must not have been tampered with in any way and the packaging must not be damaged. Although the product can have been used, it must be in good condition.
All refunds will be made to the same payment method used to purchase the products. Any loyalty points accrued through purchase will thereafter be deducted.
Disposables:
No refunds or exchanges on disposable devices, unless the customer tries it immediately after purchase and finds that it’s defective.
Refund can only be issued in case it is a manufacturing fault.
The item returned must be in original and unused condition in sealed packed condition.